Customer Service for most customers is now Self Service.

No customer wants to stand in long queues whether it is for paying telephone bill, electricity bill, credit card or even buying the government stamp papers. The self-service payment terminals or kiosks as they are more popularly called, have become popular for variety of reasons.

Many customers prefer the kiosks, as they are convenient, save time, simple to use, make fewer mistakes, provide better information and give instant printed proof of transaction. At the same time the companies which provide the service prefer the kiosks as they offer increased coverage, 24 x 7 availability, low cost of operation, reliability and faster roll out.