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Sostenuto's
browser-based architecture makes deployment easy and eliminates
all the costs and administrative burdens traditionally associated
with client/server solutions.
A robust server-based
architecture combines Java and CORBA technologies, making
Sostenuto easy to deploy to users via Internet Explorer.
Sostenuto is
infinitely scalable, meaning new users can be quickly added
and external user communities can be incorporated with ease
too, giving you a powerful way to create a cohesive service
supply chain.
Partner management
tools enable you to define relationships across all your service
delivery teams - whether they are internal or external to
your organisation.
Sostenuto's
browser based architecture delivers unparalleled openness
that lets you define exactly how you want your users to access
information.
Sostenuto gives
you the freedom to create access points and tailor the way
users view information, depending on their status. So now,
external suppliers can access project, order or account information
by being granted access rights under those accounts, avoiding
the need to create and administrate additional named user
accounts.
Every record
contained in Sostenuto can be transformed into a secure account,
ensuring you can provide multiple access points for all the
different user communities that interact with your system.
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- An intuitive
Windows design means service personnel can quickly respond
to customers, with system pre-set solutions to help you
improve information logging efficiency and create fast screen
population features for users.
- Intuitive drag-and-drop
form design, point-and-click business rules and simple database
administration.
- Sostenuto enables you to
design user screens so that, no matter what service operation
your personnel perform, the information they need is no
more than one click away from any screen.
- Flexible and easy to customise
without the need for programming, enabling you to quickly
meet the needs of your changing business.
- Sostenuto's powerful workflow
and rules engine enables you to configure and automate your
processes, create automated operations and notifications
whilst validation rules enforce quality in the information
captured in day-to-day operations.
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Sostenuto's
browser based architecture delivers a totally secure data
network, utilising SSL encryption for all transactions and
data transmission across the network. Sostenuto's powerful
Security Manager gives you the freedom to set security levels
at a global, group or account level and to amend those as
often as you require. Simple and fast to administer, Sostenuto
gives you complete control over the inherited and current
rights and permissions for all user communities, so you determine
exactly what information individuals can view and control
the operations they perform.
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Because Sostenuto
utilises a single database, you ensure that everyone within
your service delivery team achieves one consistent view of
customer data. This powerful feature provides true organisational
alignment and operational efficiency, ensuring consistency
of service delivery because your whole organisation has 'one
version of the truth'.
With Sostenuto,
you can let information flow across your ITSM operation with
ease and notify staff or customers with screen ticker messages,
pop-ups and e-mail, keeping everyone informed on key events.
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