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Sostenuto ITSM is a powerful,
fully browser-based IT Service Management solution.
It was developed as the result of years of experience
of the service desk market and the latest industry
standards.
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Sostenuto
offers zero deployment cost unlike traditional client-server
software and an unparalleled
level of automation. It includes a set of integrated services
to reflect the disciplines of best
practice frameworks, designed to manage:
- Incidents
- Problems
- Changes
- Contracts
- Configuration
- Knowledge
- Service levels
- Partners
By providing
a process driven framework, Sostenuto is a true ITSM solution
as opposed to a repackaged help desk. It is
a rapidly implemented solution that allows you to take control
of your IT service costs and provide proactive Service
Management.
Intuitive drag-and-drop
form design, point-and-click business rules and windows look
and feel all make Sostenuto ITSM a system that is fast and
easy to use for IT staff
Key benefits:
- Eliminate the deployment
costs and administrative burdens of traditional client-server
technology.
- Securely open up your
ITSM system to as many user communities as required, and
provide them with tailored views of your information.
- Expand your set of fully
integrated services underpinned by the same technology
and data source.
- Achieve high level of
process automation from flexible rules and workflow configuration,
saving time and cost.
- Adapt lifecycles, rules
and workflow, so your solution will grow with your business
needs over time.
Benefits
Detail
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