Tata Infotech
Tata Infotech
Customer Lifecycle and call center services
BPO & Data Processing
Remote Infrastructure and monitoring services
Case Studies


Customer Lifecycle and Call Center Services

Tata Infotech provides customer lifecycle and call center services through Sitel India, a joint venture between SITEL and Tata Infotech, that leverages worldwide best practice approach to human resources, quality, and operating practices.With over 1600 Customer Service Professionals (CSPs), it is one of the fastest growing contact center service providers and BPO centers in India.

Tata Infotech provides web-enabled customer care and technical support services for English-speaking customers throughout the United States, United Kingdom, and other English-speaking countries from the state-of-the-art 90,000 square feet contact center in Mumbai, India.

Through qualified CSPs who provide the highest levels of service, consistent results are delivered, that meet and exceed the expectations of our clients and their customers. The high retention rates and superb working environment set the standard for cost-effective offshore contact center solutions.

Tata Infotech's state-of-the-art telecommunication and network infrastructure is geared towards keeping offshore operations completely transparent to clients and customers.

The Mumbai center hosts over 1200 seats and operates 24x7x365 days a year. Current solutions supported by the center include technical helpdesk, customer care, collections, outbound acquisition, chat and e-mail support.

Founded in May 2000 SITEL India currently handles over 13 Million transactions each month.

  • Mumbai - Over 1100 seats
  • Active plans to expand capacity to a second site in Pune.
  • A large PC and hardware manufacturer in the US
  • A large financial institution
  • A leading ISP in the US
  • A semiconductor manufacturer
  • A leading online service provider in the UK
  • A UK based travel company
  • Hardware and Operating system helpdesk
  • Customer service and billing support
  • Tech helpdesk for a semiconductor company
  • Collections
  • Web based Chat support for technical issues and billing
  • Outbound telesales, lead generation and telemarketing

Sitel's people at all levels of our business come from many diverse work and life experiences. It is an equal opportunity employer. The company offers career opportunities for people with critical core life skills-communication skills; the ability to build trust; a service and quality orientation; problem solving skills and a team working approach among others. And we do not just seek these skills out through our recruitment activities. The nature of our business, which is about people communicating with people, ensures the on-going development of these portable "skills for life".

We look for specific skills, knowledge and an approach which are aligned with the specific requirements of the role for which we are recruiting; with our corporate culture; with our client's expectations; and with our business goals and ethics. More than 95% of the Call Center operation employees are graduates or with higher educational qualifications.

Tata Infotech provides world-class services to its clients enabling them to focus on their core businesses. With a solutions-oriented approach, it is committed to provide cost effective and high quality services covering:

  • Technical Support / Help Desk
  • Customer Service
  • Debt Collections/Accounts Receivables
  • Telesales
  • Chat Support
  • Billing
  • Debt Management
  • Accounts Reconciliation
  • Check Processing
  • Database