Case: Transportation

Facilitating the process for streamlining daily driver log data entry

Case Summary

In order to streamline their driver data log entry process, an application service provider requires an electronic solution. Driver data entry logs are mandated by the US Department of Transportation (DoT) by law.

The Client

The application service provider is responsible for maintaining the daily driver log system of its carrier clients

The Technology

The application service provider offers these services online using us as their back office.

Client Description

The application service provider maintains the daily driver log system that keeps track of the daily movements of truck and trailer drivers. If a driver or a carrier fails to comply with these document requirements, they are both liable to be prosecuted. The regulation mandates that a “graph grid” be maintained that will indicate the time that a driver spends in situations like driving, on duty, not driving, in the sleeper berth and off duty.

The Challenge

The process of maintaining these daily driver data logs is complicated, time intensive, prone to error, and expensive as well.

The Solution

• Scanned images of the daily driver log are received from the client as input. These images are received in a secure environment.
• Our team of data entry operators key in the contents of these documents to create a database using proprietary software "Key-From-Image".
• The workflow is set to be "Double-Key-Verify" to obtain an accuracy level of up to 99.995 per cent.
• After making a thorough quality check, the output database is maintained in a comma-separated format as defined by the client.
• This process is repeated on a daily basis. The team processes more than 8,000 daily driver logs per day. In order to ensure SLA on accuracy, complex validation and graph drawing features are used. SLA is maintained on the turnaround time by assigning a team of trained and productive data entry staff.
• Our expertise and strong in-house knowledge repository is optimally utilized to train all new recruits. This ensures that the new staff easily assimilates the workflow processes and becomes productive at a faster rate.

The Benefits

• Ability to develop a customized ASP business model that optimally caters to the transportation industry
• Timely filing with the DoT
• Assured accuracy levels of 99.995 per cent - a much higher figure than that for automated OCR/ICR software
• No process change for the driver
• Web-based viewing of log
• Cost savings

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