TATA INFOTECH OFFICES	Efficient Flight Operations is a key factor influencing an airline's customer satisfaction & profitability objectives. UA 001 You Are Cleared For Landing". As Air Traffic Control radios its clearance to the Captain it culminates a multitude of activity that has gone into getting the aircraft from its origin to destination. Activity that includes assigning equipment and crew to a flight, flight to a gate, generating the flight plan, performing weight and balance checks, flight dispatch and en route flight monitoring. That, in a nutshell, is 'Flight Operations' for you. Flight Operations is the core of an airline's business. There is hardly a passenger event that takes place without a behind the scene Flight Operations task to back it up. Even while the aircraft cruises at 35,000 feet on a long haul flight, a dedicated team of flight dispatchers & controllers work out of the airlines' operations control center throughout the duration of the flight, charting the flight path, constantly maneuvering the aircraft to avoid storms and areas of turbulence. Efficient Flight Operations is a key factor influencing an airline's customer satisfaction & profitability objectives. Managing flight operations of an airline of such mammoth proportions is no easy task. It means managing over 2400 departures everyday with aggressive on-time performance goals. The backbone of United Airlines flight operations is its UNIMATIC system. UNIMATIC, a mission critical application, provides enterprise-wide common systems solution for its airline operation business processes. If this system is down for a couple of hours, United's flights all over the world will feel the impact. Its sheer size and legacy technology base makes it technically challenging to work with. Dating back to the seventies when it was first developed, UNIMATIC is built on the Unisys 2200 platform and uses legacy but robust FORTRAN, TIP, FCSS development environment. A legacy technology to support a 21st century airline. United Airlines (UAL), the world's largest airline --operates over 2400 flights a day to 134 airports in 26 countries --with annual revenues of over US $18 bn --employs over 100,000 employees} --flies more than 600 aircrafts Tata Infotech has delivered over 30 staff years of services since the commencement of our relationship with United Airlines. This relationship not only reflects the successful manifestation of Tata Infotech's time-tested offshore delivery methodology but also reflects a true partnership where both United Airlines & Tata Infotech have jointly invested to create a resource pool to support United's UNIMATIC team at its World Headquarters in Chicago. Some of the modules the teams have worked on are : Crew Management (Inflight and Flight) The Crew Management module deals with functionality pertaining to all types of Crew. The crew management module keeps pace with the changes in the crew labour contracts. This includes various functional aspects such as Pilot/Flight Attendant Contract Management, Language Incentives, Vacation Pay, Accommodation Management. It looks into all aspects of efficient crew duty allocation based on Flight Routes and Crew availability on a proactive basis. It also allows crewmembers an online trading facility of their schedules and RDOs (Regular Day Off) with other fellow crewmembers within the contractual framework. . next page>>>