Social Services

Customer: Department of Social Services in a state of USA.

The Customer

The Department of Social Services (DSS) provides service to the state's children and families, by helping the family social service staff in - reducing paperwork, increasing client interaction time, improving decision making using accurate information and improving staff morale.

The Challenge

The client was looking for a comprehensive automated case management system for social services. The system was required to be SACWIS (Statewide Automated Child Welfare Information System) compliant and have components like AFCARS (Adoption and Foster Care Analysis and Reporting System) and NCANDS (National Child Abuse and Neglect Data System) reporting with other modules like:

• Child Protection / Child Day Care  
• Family Preservation  
• Juvenile Services  
• Adoption  
• Out-of-Home Care  
• Interstate Compact  

The Solution

Tata Infotech designed, developed and executed the TWIST application in an extremely aggressive time frame.

TWIST was implemented on a distributed client server data processing environment using the Windows NT, Sybase System 10 and Gupta SQLWindows suite of products. The project was executed in the following phases:

• Requirement Definition  
• Design  
• Development 
• Installation and Acceptance 
• Pilot and Statewide Implementation  

Benefits to the Customer

• Application Renovated much before the Year 2000 deadline  
• Enhanced operational efficiency  
• Better decision-making  

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